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RONALD
W. KWONG
Zürich, Switzerland
rwmkwong@gmail.com
PROFESSIONAL HIGHLIGHTS
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International experience in leading and working on many large and global
projects that successfully delivered mission-critical enterprise and
regional-level business solutions.
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Extensive internal management consulting experience advising on business
improvement and transformation through strategy, technology and process
engineering.
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Strong
analytical skills, combined with a proven ability to connect strategy with
implementation and business with technology, to produce high-valued
business solutions.
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Proven
experience in working with executive management and diverse stakeholders.
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Strong
leadership, interpersonal and communication skills.
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Fast
learning, highly adaptable, and innovative, with a global mindset and an
entrepreneurial spirit.
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AREAS OF EXPERTISE
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Programme and project management
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Business development and strategy
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Market
analysis and product management
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Business analysis and process improvement
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Knowledge and content management
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Stakeholder and change management
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EDUCATION
PROFESSIONAL EXPERIENCE
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Since 2004 |
INDEPENDENT CONSULTANT
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Providing management and
technology consulting services to help companies and
international
organisations meet business challenges and improve performance.
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Services offered
include programme/project design and management, strategic and operational planning, business process improvement, change management, international market
analysis, IT implementation, and technology for international
development. |
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2004 - 2007 |
FOUNDER AND DIRECTOR
Dragon’s Edge,
s.r.o. – Bratislava, Slovakia
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Established own company to explore and develop business
opportunities within Central and Eastern Europe.
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Completed
market analyses, business case development, and
identification of financing options (including private equity
and venture capital) and partnership opportunities in multiple
sectors. |
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1993 - 2003 |
United Nations Development Programme (UNDP) – New York, USA (Headquarters)
The United Nations’
global development agency providing financing, coordination, project
and advisory services to developing countries worldwide. Operates in
over 160 countries managing multi-billion USD in resources
and over 7000 employees. |
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2002 - 2003 |
GLOBAL PROGRAMME MANAGER
UNDP Business
Transformation Programme – New
York, USA
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Served as business programme manager within the enterprise-wide
systems and process improvement programme that underpinned the
transformation of UNDP’s business model into an integrated advisory
services organisation.
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Defined and managed the global implementation projects for the
enterprise portal which encompassed knowledge and content
management systems, and 17 PeopleSoft/Oracle ERP functional
modules (including financial, CRM, project management, procurement
and human resources).
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Developed
enterprise content management standards, policies and business
processes, including leading the initiative for taxonomy definition,
thereby empowering employees and strategic partners to leverage UNDP’s
worldwide knowledge to better serve clients.
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Worked
directly with senior management and managed demanding project
stakeholders, including negotiating their many competing
interests to successfully meet tight deadlines.
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Directed
the full product and project lifecycles, including strategy
development, business and requirements analysis, systems integration,
global rollout, change management and corporate learning initiatives.
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Led
process and quality improvement initiatives to reengineer and
simplify business processes in line with standardised best practices
(e.g. CMMI, ITIL, ERP-defined, content management).
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Built and
managed global and multidisciplinary project teams, including
external consultants and systems integrators.
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Managed
vendor relationships, contracts and outsourced solutions.
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Defined a
service-oriented architecture leading to the improvement of
performance and quality of business operations and client service. |
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2001 |
KEY MEMBER OF CORPORATE STRATEGY TEAM
UNDP Headquarters – New
York, USA
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Member of
elite team that developed UNDP’s USD 56 million e-Business strategy
aligning the organisation’s business strategy with next-generation
business systems through the introduction of an integrated
enterprise architecture and IT service management
practices. |
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1995 - 2002 |
REGIONAL CHIEF INFORMATION OFFICER
UNDP Regional
Bureau for Europe and the CIS (RBEC) – New
York, USA
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Led the
definition and implementation of business and IT strategies and
projects at
the request of senior management, supporting RBEC’s corporate
headquarters and its 25 country offices.
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Defined
and built a regional Centre of Excellence to support
decentralisation and offshore solutions, resulting in more efficient
and cost effective internal operational support and external advisory
services across all service lines throughout the region.
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Designed
corporate financial platform and coordinated the migration of
disparate financial systems.
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Pioneered
the use of internet-based systems and technologies to transform
RBEC from disconnected silo-like offices into an integrated regional
business operation based on collaboration and information exchange.
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Managed business-critical projects that successfully introduced
innovative business-driven solutions including internet and intranet
websites, online publications, web-based financial and administrative
systems and IP-based communications systems, leading to growth and
improved collaboration.
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Directed
the establishment of a regional communications network,
including outsourced vendor management, significantly improving RBEC’s
business effectiveness throughout the region.
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Established working partnerships between the private sector,
international donors, governments and non-government organisations,
leading to secured financial resources and greater collaboration
between UNDP and key stakeholders.
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Supervised
regional Y2K compliance and contingency planning for all RBEC
country offices, encompassing all areas of readiness including
financial, security, emergency evacuation, disaster recovery and IT. |
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1993 - 1995 |
TECHNICAL
ARCHITECT
UNDP Division for
Administrative and Information Services – New
York, USA
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Developed
and supported the UNDP corporate IT infrastructure, business
systems and desktop environments, including architecture, capacity
planning, operational and security standards, learning needs
assessments, and project management.
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Key
technical lead on the implementation of a new financial management,
investment and treasury system, including secure external banking
interfaces with SWIFT. |
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1987 - 1993 |
TECHNICAL CONSULTANT
Stone
Microsystems Pty. Limited –
Sydney, Australia
Part of Stone Group of China. R&D and production of IT and
telecommunications systems.
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Assignments included serving as technical consultant on corporate
sales and dealer network establishment for Stone Microsystems’
North American operations based in Silicon Valley. |
ADDITIONAL DETAILS
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Languages: |
English
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Native speaker
Chinese (Cantonese)
– Competent speaker
German
– Intermediate, currently learning |
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Interests: |
Long-distance cycling, swimming, hiking, scuba diving, Tai Chi, Kung
Fu, travel, culture, gastronomy, financial markets and personal
investing. |
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